Hi Rebecca and Joshua,
You may not have realised that you recently missed a payment on this policy. Please make a payment to avoid your insurance being cancelled. The payment details are:
Amount
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$3,965.46
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Deduction date
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11 August 2025
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Cover for
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10 Keeron Street, Caulfield South, VIC 3162
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Cover type
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Home and Contents
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How this happened
We were advised there was a problem with your credit card. For more information, please contact your bank. If you've recently paid this overdue amount, please ignore this reminder.
How to pay
You can make a credit card payment anytime via our self service number 1800 619 495. To speak to a consultant please phone during our business hours.
Alternatively you can make an online payment using the button below.
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Having trouble paying?
We're here to help. If you’re experiencing financial difficulties, please call us so we can try to work out a way to keep you covered.
How you’re currently paying for your cover
You've chosen to pay by direct debit from the following account:
Credit card
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Rebecca Somerville
MASTERCARD
5***********7069
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If you need to change any aspect of the way you pay, please contact us.
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For the curious: This message was sent to Mr Rebecca Somerville. Your full name is included to show this message was sent by Auto & General Services Pty Ltd (AGS) and authorised by Auto & General Insurance Company Limited (AGIC, insurer, we, us and our). You have received this email as you have provided AGS and AGIC with your email address. This is a service message as it relates to your ING Home and/or Contents Insurance policy. You cannot unsubscribe from service messages. Please do not reply to this email. If you have any questions about your insurance, please call AGS on 1800 619 495 Mon - Fri 8:00am - 10:30pm AEST, Sat 8:00am - 5:00pm AEST.
Emails may contain hyperlinks to websites hosted by AGS or ING Bank (Australia) Limited (ING; ING is a business name of ING Bank (Australia) Limited). Emails will not contain any request for you to provide your login details. For information about IT security and scams, please refer to the Security link on the ING website.
ING Home Contents Insurance is issued by AGIC, ABN 42 111 586 353 AFSL 285571 as insurer. It is distributed by AGS, ABN 61 003 617 909 AFSL 241411 and by ING, ABN 24000893292 as Authorised Representative 1247634 of AGS.
ING will receive a commission from AGS for each ING Home and Contents Insurance policy purchased. The commission is a percentage of the base premium. For further details, see the Financial Services Guide.
ING Insurance policies do not represent a deposit with or liability of, and is not guaranteed or otherwise supported by, ING or its related bodies corporate.
ING Home and Contents Insurance is subject to AGIC’s underwriting criteria and ING’s Customer Eligibility and Name-Screening Assessment. ING Home and Contents Insurance is not available in NT, North Qld or Northern WA. For further details, see the Target Market Determination.
The price quoted is at the insurer’s sole and unrestricted discretion. It is based on the profile of the risk to be covered and any other factors the insurer may choose. These factors may change at any time without notice, as may the price. Discounts are applied by the insurer. Any discounts on both new and renewing policies only apply to the extent that any minimum premium isn’t reached. If the policy renews, the price may exceed the price paid for the previous policy. Base rate premiums are subject to change. You will be responsible for all applicable GST and other statutory charges.
Any advice in this email is general information only and does not take into account your particular objectives, financial situation and needs. You should consider your personal objectives, financial situation and needs along with the Product Disclosure Statement, Key Facts Sheets (Home Building Insurance and Contents Insurance), the Target Market Determination and Financial Services Guide, available at ing.com.au, before deciding to purchase or continuing to hold a policy or product.
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